Finding the right home is a personal and evolving process—filled with questions, options, and excitement at every step. Whether you’re exploring possibilities, preparing to buy, or settling into your new home, we’ve gathered expert insights, interactive tools, and helpful content to guide you along the way.
The homebuying journey is divided into four key stages, each with curated resources and content to support you—from your first questions to settling into life in your new home. Use these stages to find the information that fits your needs and helps guide your next steps with confidence.
Start imagining your future home and gathering ideas about what homeownership could look like for you.
Find resources to help navigate upsizing, downsizing, investing, or moving somewhere new.
Explore everything you need to make a confident purchase—from comparing options to finalizing the details before moving in.
Start imagining your future home and gathering ideas about what homeownership could look like for you.
Find resources to help navigate upsizing, downsizing, investing, or moving somewhere new.
Explore everything you need to make a confident purchase—from comparing options to finalizing the details before moving in.
(U.S)
There are a few different paths you can take when buying a new home, and understanding the options can help you choose what’s best for you.
A Quick Delivery Home is one that’s already under construction with a set move-in timeline—making it a great choice if you’re looking to settle in sooner. Because these homes are further along in the build process, changes or customizations are typically not available.
A Floor Plan (also called a New Home Plan) refers to a detailed schematic of a home that hasn’t been built yet. Choosing from these options means you can personalize things like the layout, exterior style (called the elevation), and available structural features to suit your needs.
(Canada)
There are a few different options when buying a new home, and understanding them can help you choose what’s best for you.
A Quick Delivery Home is one that’s already under construction with a set move-in timeline—making it a great choice if you’re looking to settle in sooner. This also includes our Move-In Ready (MIR) homes, which are already complete and ready for you. Because these homes are further along in the build process, changes or customizations are typically not available.
A Floor Plan (also called a New Home Plan) refers to a detailed schematic of a home that hasn’t been built yet. Choosing from these options means you may be able to pick from a selection of available layouts, exterior styles (called elevations), and structural features to suit your needs, depending on the region and community.
We partner with you to bring your design vision to life. However, once your design selections are finalized and approved, making changes may be limited or, in some cases, not possible due to the production schedule. If changes are allowed, they could be subject to additional fees and deadlines.
Our Design Centres offer many options for you to peruse and consider for your new home. From exterior colour packages and countertops, to flooring and kitchen finishes, the possibilies are yours to discover! There may be some variation in options across different regions, so it’s best to speak with an Empire Homes representative—whether that’s a Design Consultant, a Customer Care Representative, or a member of our Sales team.
Our model homes are designed to inspire and highlight some of the many ways you can personalize your space with available upgrades. At your Empire Homes design appointment, our Design Consultants will walk you through everything that comes standard in your home—plus all the exciting upgrade options we have available to make it uniquely yours. If you’ve fallen in love with features you’ve seen in one of our model homes, they can also help you recreate that look and feel in your own home.
Empire Homes designs each home with care—focusing on functionality, comfort, efficiency, and modern living. While we’re not a custom homebuilder, there may be opportunities to personalize certain structural elements if you’re building from a floor plan, depending on your community. Your Sales or Design team can walk you through what’s available.
At Empire Homes, our designers thoughtfully curate exterior packages and colour schemes to create a cohesive, well-planned streetscape across the community.
In Canada: You’re welcome to make updates at your own expense after you’ve closed.
In the United States: After closing, you can check with your HOA to see what changes might be allowed.
We understand you’re eager to start personalizing your new home, but for safety and quality reasons, please hold off on any personal projects until after closing day. Beginning work early might affect your home’s warranty, delay construction timelines, or interfere with final inspections. Once you have the keys in hand, the home is yours to customize—but until then, we’ll make sure it’s well cared for.
Build times can vary depending on several factors, such as the size of your home, weather conditions, and the availability of materials. While timelines may differ, Empire Homes is committed to building your home with the highest standards of quality and safety. Our goal is always to complete your home within a reasonable timeframe—without compromising on care or craftsmanship.
We know how exciting it is to see your new home come to life, and we want you to be part of the journey. However, active construction sites can pose safety risks, so access is limited during this period. Guidelines may vary by community, so we recommend checking in with your Customer Care Representative (Canada) or Sales Counselor (U.S.) to learn what’s allowed in your area. If a visit can be safely arranged, we’ll be happy to help coordinate it.
In Canada, we also offer Frame Walks—an appointment-based opportunity for you to walk through your home during construction, typically within the first few months after purchase. Our Construction team will reach out directly to schedule this experience, giving you a behind-the-scenes look before drywall is installed.
(U.S)
To help us get everything in place to begin construction on your new home, there are a few important steps to complete. You should:
1) Submit a loan application with one of our Preferred Lenders and share proof with your Sales Representative within 7 days of signing your contract;
2) Schedule and complete your Design Centre selections within 21 days of your contract date;
3) Provide a Conditional Loan Approval letter from your lender within 30 days;
4) Review and confirm all your selections, options, and notes with your Sales Representative before signing the Options & Upgrades Agreement; and
5) Submit your deposit for the full amount of your chosen options
Taking care of these steps on time helps keep your home’s construction on track!
(Canada)
To help us get everything in place to begin construction on your new home, there are a few important steps to complete. You should:
1) Get pre-approved for a mortgage with one of our Preferred Lenders and establish your budget. You can also visit your preferred bank or mortgage lender to explore your borrowing options;
2) Provide proof of your mortgage pre-approval to your Sales Representative;
3) Work with our Sales Team to find the right home for you;
4) Sign your Agreement of Purchase and Sale (APS) and provide your deposit cheques. When signing, please bring:
Your cheque book
Government-issued photo ID (driver’s license or passport)
Your mortgage pre-approval letter
5) Respond to your design appointment booking request within 24 hours to secure your preferred time and help ensure your selections are chosen in a timely manner to meet our construction schedule;
6) Review and confirm all your selections, options, and notes with your Design Consultant before signing your Options & Upgrades Agreement; and
7) Be prepared to make any upgrade payments during your design appointment. Payments can be made by cheque or credit card—please ask your Design Consultant for details.
Taking care of these steps on time helps keep your home’s construction on track!
Your primary point of contact during the build phase may vary depending on your community—it could be a dedicated Customer Care Representative (Canada), or your Sales Consultant or Project Manager (U.S.). Once your purchase is finalized, we’ll introduce you to your main contact and provide their details. No matter who it is, you’ll have a trusted partner by your side to answer questions, provide updates, and support you every step of the way.
Absolutely! Your Customer Care Representative (Canada) or Sales Counselor (U.S.) will give you access to your online homeowner manual, containing all the information you need to care for and enjoy your new home.
Final closing refers to the day when ownership of your unit officially becomes yours—right after the interim occupancy period ends. On this day, your lawyer will handle the ownership transfer for you, and any remaining fees or balances from your Agreement of Purchase and Sale with Empire Homes will be due.
Tarion is an independent, non-profit organization that licenses and regulates all home builders in Ontario, Canada. It ensures that homeowners like you are protected under the Builder’s Warranty, as outlined in the Ontario New Home Warranties Plan Act. Your warranty covers different items over one-, two-, and seven-year periods. You can find all the details in your Homeowner Manual or by reaching out to your Empire Homes Customer Care or Warranty team. For a complete list of what’s covered under Tarion, click here
We’ve made the process simple—no matter where you are!
In Canada: Before your closing day, you’ll receive a Homeowner Information Package by email. From there, you can complete your warranty forms directly on the Tarion website. After you submit them, our on-site Customer Care team will review your items with you and arrange an appointment if necessary.
In the United States: Just fill out the warranty submission form available here, and we’ll take care of the rest.
At final closing, you’ll be introduced to your Empire Homes Warranty team—your main point of contact for any questions or support after you’ve moved in. In some regions (like the Carolinas, Colorado, and Texas), you can also submit warranty requests directly through our website. No matter where you are, we’re here to support you—long after you’ve received your keys.
It varies by community. Some communities include basic landscaping, others offer upgrade packages, and in some cases, landscaping or fencing may be your responsibility after move-in. Your Customer Care Representative (Canada) or Sales Counselor (U.S.) will gladly explain what options apply to your specific home.
We’re glad you’re interested in the details! While we don’t release working drawings—since they’re proprietary to Empire Homes—we’re happy to answer any questions you have about your home’s design or layout. You can contact your Customer Care Representative (Canada) or Sales Counselor (U.S.), and find our full contact details on the Contact Us page. Just let us know how we can help!
Interim occupancy, sometimes called interim closing, begins the day you take possession of your suite—whether you move in right away or not—and lasts until you officially take ownership. During this period, the building might still be under construction, and some common areas or amenities may not be fully finished. While living there, you’ll pay a monthly fee to the developer (separate from your mortgage), but keep in mind that these fees do not count toward your final purchase price. Rest assured, everything will be fully completed by the time of final closing.
Empire Homes strives to complete registration as quickly as possible, though it can sometimes take up to a year after interim occupancy starts. We appreciate your patience during this process and will keep you informed every step of the way.
Registration occurs when the developer (Empire Homes) has met all requirements to officially transfer ownership of the suite to you and the condo corporation that will take care of the building. From that moment on, you’ll no longer pay interim occupancy fees—and you’re free to rent, sell, or simply enjoy living in your suite.
‘Final closing refers to the day when ownership of your unit officially becomes yours—right after the interim occupancy period ends. On this day, your lawyer will handle the ownership transfer for you, and any remaining fees or balances from your Agreement of Purchase and Sale with Empire Homes will be due.
You’ll receive your keys from a member of the Empire Homes team on the day you take possession of your suite, after the closing is complete (typically between 2pm–5pm). For condo owners, that’s also when you’ll get your access fobs for the parking garage, amenities, and mailboxes.
Pets are generally welcome in Empire Homes condos; however, during interim occupancy, ongoing construction and loud noises may disturb unattended pets. We recommend reviewing your building’s specific pet policy before making a purchase.
Your Property Manager takes care of the day-to-day running of the building, including maintenance, appearance, and amenities. While many common areas like the gym and pool are open to everyone during regular hours, some spaces may need to be booked through property management, often with help from your concierge.
You’re welcome to paint your unit once final closing is complete. For other minor renovations, it’s best to notify your Property Management team beforehand—some changes may not be permitted, and they can also help communicate with your neighbours about any noise.
Your condo maintenance fees cover your share of the costs for common areas and amenities, like utilities and landscaping. Usually, these fees don’t include cable, internet, or phone services. Hydro and water are billed separately based on your actual usage.
Insurance is required both during interim occupancy and after final closing to cover your belongings, liability, and any upgrades or improvements—including those purchased from Empire Homes. Be sure to talk to your Insurance Agent about this coverage before taking occupancy of your suite. And remember, it’s your responsibility to maintain proper homeowner insurance, even if you decide to rent out your suite.
Parking spaces and lockers vary by community, and availability often isn’t confirmed until interim occupancy or later. If you’re interested in purchasing extras, your Sales Representative or Customer Care team will be happy to help.
You certainly can, after your final closing date. While Property Management doesn’t handle the rental process, it’s a good idea to let them know your plans.
There’s no need to arrange core utilities such as water and hydro—we handle that as part of the development process. However, you will be responsible for setting up services like internet, cable, and updating your mailing address. We recommend organizing these approximately one month prior to your closing day. Should you need a list of helpful contact numbers, your Customer Care Representative will be happy to assist.
(U.S)
There are a few different paths you can take when buying a new home, and understanding the options can help you choose what’s best for you.
A Quick Delivery Home is one that’s already under construction with a set move-in timeline—making it a great choice if you’re looking to settle in sooner. Because these homes are further along in the build process, changes or customizations are typically not available.
A Floor Plan (also called a New Home Plan) refers to a detailed schematic of a home that hasn’t been built yet. Choosing from these options means you can personalize things like the layout, exterior style (called the elevation), and available structural features to suit your needs.
(Canada)
There are a few different options when buying a new home, and understanding them can help you choose what’s best for you.
A Quick Delivery Home is one that’s already under construction with a set move-in timeline—making it a great choice if you’re looking to settle in sooner. This also includes our Move-In Ready (MIR) homes, which are already complete and ready for you. Because these homes are further along in the build process, changes or customizations are typically not available.
A Floor Plan (also called a New Home Plan) refers to a detailed schematic of a home that hasn’t been built yet. Choosing from these options means you may be able to pick from a selection of available layouts, exterior styles (called elevations), and structural features to suit your needs, depending on the region and community.
We partner with you to bring your design vision to life. However, once your design selections are finalized and approved, making changes may be limited or, in some cases, not possible due to the production schedule. If changes are allowed, they could be subject to additional fees and deadlines.
Our Design Centres offer many options for you to peruse and consider for your new home. From exterior colour packages and countertops, to flooring and kitchen finishes, the possibilies are yours to discover! There may be some variation in options across different regions, so it’s best to speak with an Empire Homes representative—whether that’s a Design Consultant, a Customer Care Representative, or a member of our Sales team.
Our model homes are designed to inspire and highlight some of the many ways you can personalize your space with available upgrades. At your Empire Homes design appointment, our Design Consultants will walk you through everything that comes standard in your home—plus all the exciting upgrade options we have available to make it uniquely yours. If you’ve fallen in love with features you’ve seen in one of our model homes, they can also help you recreate that look and feel in your own home.
Empire Homes designs each home with care—focusing on functionality, comfort, efficiency, and modern living. While we’re not a custom homebuilder, there may be opportunities to personalize certain structural elements if you’re building from a floor plan, depending on your community. Your Sales or Design team can walk you through what’s available.
At Empire Homes, our designers thoughtfully curate exterior packages and colour schemes to create a cohesive, well-planned streetscape across the community.
In Canada: You’re welcome to make updates at your own expense after you’ve closed.
In the United States: After closing, you can check with your HOA to see what changes might be allowed.
We understand you’re eager to start personalizing your new home, but for safety and quality reasons, please hold off on any personal projects until after closing day. Beginning work early might affect your home’s warranty, delay construction timelines, or interfere with final inspections. Once you have the keys in hand, the home is yours to customize—but until then, we’ll make sure it’s well cared for.
Build times can vary depending on several factors, such as the size of your home, weather conditions, and the availability of materials. While timelines may differ, Empire Homes is committed to building your home with the highest standards of quality and safety. Our goal is always to complete your home within a reasonable timeframe—without compromising on care or craftsmanship.
We know how exciting it is to see your new home come to life, and we want you to be part of the journey. However, active construction sites can pose safety risks, so access is limited during this period. Guidelines may vary by community, so we recommend checking in with your Customer Care Representative (Canada) or Sales Counselor (U.S.) to learn what’s allowed in your area. If a visit can be safely arranged, we’ll be happy to help coordinate it.
In Canada, we also offer Frame Walks—an appointment-based opportunity for you to walk through your home during construction, typically within the first few months after purchase. Our Construction team will reach out directly to schedule this experience, giving you a behind-the-scenes look before drywall is installed.
(U.S)
To help us get everything in place to begin construction on your new home, there are a few important steps to complete. You should:
1) Submit a loan application with one of our Preferred Lenders and share proof with your Sales Representative within 7 days of signing your contract;
2) Schedule and complete your Design Centre selections within 21 days of your contract date;
3) Provide a Conditional Loan Approval letter from your lender within 30 days;
4) Review and confirm all your selections, options, and notes with your Sales Representative before signing the Options & Upgrades Agreement; and
5) Submit your deposit for the full amount of your chosen options
Taking care of these steps on time helps keep your home’s construction on track!
(Canada)
To help us get everything in place to begin construction on your new home, there are a few important steps to complete. You should:
1) Get pre-approved for a mortgage with one of our Preferred Lenders and establish your budget. You can also visit your preferred bank or mortgage lender to explore your borrowing options;
2) Provide proof of your mortgage pre-approval to your Sales Representative;
3) Work with our Sales Team to find the right home for you;
4) Sign your Agreement of Purchase and Sale (APS) and provide your deposit cheques. When signing, please bring:
Your cheque book
Government-issued photo ID (driver’s license or passport)
Your mortgage pre-approval letter
5) Respond to your design appointment booking request within 24 hours to secure your preferred time and help ensure your selections are chosen in a timely manner to meet our construction schedule;
6) Review and confirm all your selections, options, and notes with your Design Consultant before signing your Options & Upgrades Agreement; and
7) Be prepared to make any upgrade payments during your design appointment. Payments can be made by cheque or credit card—please ask your Design Consultant for details.
Taking care of these steps on time helps keep your home’s construction on track!
Your primary point of contact during the build phase may vary depending on your community—it could be a dedicated Customer Care Representative (Canada), or your Sales Consultant or Project Manager (U.S.). Once your purchase is finalized, we’ll introduce you to your main contact and provide their details. No matter who it is, you’ll have a trusted partner by your side to answer questions, provide updates, and support you every step of the way.
Your Homeowner Orientation, also known as the Pre-Delivery Inspection (PDI), is your opportunity to tour your new home before move-in day. During this guided walk-through, we’ll review every detail together—checking that all your selected finishes and upgrades meet your expectations, and noting any items that may still need attention before you take possession. It’s also a chance to learn about the features of your home, how everything works, and how to properly maintain it moving forward. This process ensures your home is not only beautiful and complete, but also built to the high standards you expect from Empire Homes.
Absolutely! Your Customer Care Representative (Canada) or Sales Counselor (U.S.) will give you access to your online homeowner manual, containing all the information you need to care for and enjoy your new home.
Final closing refers to the day when ownership of your unit officially becomes yours—right after the interim occupancy period ends. On this day, your lawyer will handle the ownership transfer for you, and any remaining fees or balances from your Agreement of Purchase and Sale with Empire Homes will be due.
It varies by community. Some communities include basic landscaping, others offer upgrade packages, and in some cases, landscaping or fencing may be your responsibility after move-in. Your Customer Care Representative (Canada) or Sales Counselor (U.S.) will gladly explain what options apply to your specific home.
We’re glad you’re interested in the details! While we don’t release working drawings—since they’re proprietary to Empire Homes—we’re happy to answer any questions you have about your home’s design or layout. You can contact your Customer Care Representative (Canada) or Sales Counselor (U.S.), and find our full contact details on the Contact Us page. Just let us know how we can help!
We’ve made the process simple—no matter where you are!
In Canada: Before your closing day, you’ll receive a Homeowner Information Package by email. From there, you can complete your warranty forms directly on the Tarion website. After you submit them, our on-site Customer Care team will review your items with you and arrange an appointment if necessary.
In the United States: Just fill out the warranty submission form available here, and we’ll take care of the rest.
At final closing, you’ll be introduced to your Empire Homes Warranty team—your main point of contact for any questions or support after you’ve moved in. In some regions (like the Carolinas, Colorado, and Texas), you can also submit warranty requests directly through our website. No matter where you are, we’re here to support you—long after you’ve received your keys.
Interim occupancy, sometimes called interim closing, begins the day you take possession of your suite—whether you move in right away or not—and lasts until you officially take ownership. During this period, the building might still be under construction, and some common areas or amenities may not be fully finished. While living there, you’ll pay a monthly fee to the developer (separate from your mortgage), but keep in mind that these fees do not count toward your final purchase price. Rest assured, everything will be fully completed by the time of final closing.
Empire Homes strives to complete registration as quickly as possible, though it can sometimes take up to a year after interim occupancy starts. We appreciate your patience during this process and will keep you informed every step of the way.
Registration occurs when the developer (Empire Homes) has met all requirements to officially transfer ownership of the suite to you and the condo corporation that will take care of the building. From that moment on, you’ll no longer pay interim occupancy fees—and you’re free to rent, sell, or simply enjoy living in your suite.
‘Final closing refers to the day when ownership of your unit officially becomes yours—right after the interim occupancy period ends. On this day, your lawyer will handle the ownership transfer for you, and any remaining fees or balances from your Agreement of Purchase and Sale with Empire Homes will be due.
You’ll receive your keys from a member of the Empire Homes team on the day you take possession of your suite, after the closing is complete (typically between 2pm–5pm). For condo owners, that’s also when you’ll get your access fobs for the parking garage, amenities, and mailboxes.
Pets are generally welcome in Empire Homes condos; however, during interim occupancy, ongoing construction and loud noises may disturb unattended pets. We recommend reviewing your building’s specific pet policy before making a purchase.
Your Property Manager takes care of the day-to-day running of the building, including maintenance, appearance, and amenities. While many common areas like the gym and pool are open to everyone during regular hours, some spaces may need to be booked through property management, often with help from your concierge.
You’re welcome to paint your unit once final closing is complete. For other minor renovations, it’s best to notify your Property Management team beforehand—some changes may not be permitted, and they can also help communicate with your neighbours about any noise.
Your condo maintenance fees cover your share of the costs for common areas and amenities, like utilities and landscaping. Usually, these fees don’t include cable, internet, or phone services. Hydro and water are billed separately based on your actual usage.
Insurance is required both during interim occupancy and after final closing to cover your belongings, liability, and any upgrades or improvements—including those purchased from Empire Homes. Be sure to talk to your Insurance Agent about this coverage before taking occupancy of your suite. And remember, it’s your responsibility to maintain proper homeowner insurance, even if you decide to rent out your suite.
Parking spaces and lockers vary by community, and availability often isn’t confirmed until interim occupancy or later. If you’re interested in purchasing extras, your Sales Representative or Customer Care team will be happy to help.
You certainly can, after your final closing date. While Property Management doesn’t handle the rental process, it’s a good idea to let them know your plans.
There’s no need to arrange core utilities such as water and hydro—we handle that as part of the development process. However, you will be responsible for setting up services like internet, cable, and updating your mailing address. We recommend organizing these approximately one month prior to your closing day. Should you need a list of helpful contact numbers, your Customer Care Representative will be happy to assist.
For over 30 years, Empire Homes has been crafting homes and neighbourhoods designed to inspire growth and connection.
As one of North America’s largest privately held homebuilders, we’ve built over 38,000 homes across more than 100 vibrant communities.
Prices, sizes, and specifications are subject to change without notice. E & O.E.
All illustrations are artist’s concept. Please see sales representative for further details.
COLORADO
REGIONAL OFFICE
13737 Struthers Rd, Suite 200
Colorado Springs, CO 80921
(719) 448-5000
ehcol-info@empirehomes.com
https://share.google/g8oXIoJBSzvT0wxAH
GEORGIA
REGIONAL OFFICE
5775 Glenridge Drive
Building D, Suite 350
Atlanta, GA 30328
(770) 541-5250
https://share.google/O59t8zOnZo9gDn1cY
NORTH CAROLINA
REGIONAL OFFICE
8008 Corporate Center Drive,
Suite 300 Charlotte, NC 28226
(704) 286-9154
https://share.google/iZh55mEGDThQZRjxW
SOUTH CAROLINA
REGIONAL OFFICE
8008 Corporate Center Drive,
Suite 300 Charlotte, NC 28226
(704) 286-9154
https://share.google/iZh55mEGDThQZRjxW
TENNESSEE
REGIONAL OFFICE
110 Somerville Ave, Suite 252
Chattanooga, TN 37405
(770) 541-5250
https://share.google/v9NrYKUM6SvYwxJe8
AUSTIN
REGIONAL OFFICE
3737 Executive Center Drive,
Suite 200, Austin, TX 78731
(512) 220-7933
https://share.google/43Okc9yjSVI10B8C7
HOUSTON
REGIONAL OFFICE
10235 West Little York,
Suite 300, Houston, TX 77040
(713) 896-8542
houston@empirehomes.com
https://share.google/4S9k7yvMrW26jNtzd
SAN ANTONIO
REGIONAL OFFICE
3737 Executive Center Drive,
Suite 200, Austin, TX 78731
(512) 220-7933
https://share.google/k9xnk38eIDIUry1Lt
CORPORATE OFFICE
CANADA
7077 Keele Street, Suite 400
Vaughan, Ontario
L4K 0B6
(905) 307-8102
info@empirehomes.com
CORPORATE OFFICE
USA
5775 Glenridge Drive
Building D, Suite 350
Atlanta, Georgia 30328
(770) 541-5250
info@empirehomes.com
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Thank you for contacting Empire Homes about your warranty service request. Please complete the service request form below, and a member of our Warranty Team will contact you shortly.
Interested in making this home yours? Fill out the form below, and one of our New Home Specialists will reach out within 24 hours to set up an appointment or schedule a tour.
Interested in making this home yours? Fill out the form below, and one of our New Home Specialists will reach out within 24 hours to set up an appointment or schedule a tour.
Fill out the form below, and one of our New Home Specialists will reach out within 24 hours to set up an appointment or schedule a tour.